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Members Hotline
+852-5984-8692 Mon-Fri: 10am-6pm (EST)
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Need help? Let us know and we'll get back to you within 24 hours. If you do not receive a response, please check your spam folder or resend your message.

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Tips:
1. Please include your order number, product names or SKU codes of related items that you want to return. This is required for return or exchange.
2. To find your order number, it is found in the order confirmation email that was sent to you after you completed your purchase. Please check your spam mailbox if you don't see it.
3. SKU codes can be found in your order confirmation email, or on the barcode sticker of the poly bags.
4. Products need to be returned to the address that CUSTOMER SERVICE has provided. Please DO NOT use the address on the shipping slip.
5. Currently hotline is only available in the US & CA.