We just do the business on line.
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. And we do offer Cash on Delivery (COD), you can pay your order when the goods is delivered to you.We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
There are several currencies available as follows: Thai baht, US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.
Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
USA,Canada,EU&UK: We offer Standard Shipping, Express Shipping.
International: We offer Standard shipping to AU and most other countries.
🚚 STANDARD SHIPPING:
Orders Under $49 $5.90 10-15 Business Days*
Orders Over $49 FREE 10-15 Business Days*
✈️ EXPRESS SHIPPING:
Orders Under $129 $15.90 7-10 Business Days*
Orders Over $129 FREE 7-10 Business Days*
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 7 business days, Express orders can still take up to 5 business days. This is just an estimate and doesn't include weekends or holidays.
In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Delivery Time.
Aucary is not responsible for applicable customs fees, import duties, taxes or any other charges.
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order. This can include but is not limited to:
Billing or shipping address update.
Addition or removal of items.
Change in color/size of items.
Addition or removal of a discount code.
Order cancellation request.
Shipping method change.
Quickly and easily return your item(s) through our Returns Portal! Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers.You have 60 days from the date of delivery to return your item.The majority of returns are refunded via store credit in the form of a Aucary gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
Yes! Aucary return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Aucary, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.
Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned.If this is not filled out correctly, your return may experience issues in processing.Damaged, defective, or incorrect items must be reported within 7 days of delivery.Return drop-offs are not accepted at our DC or corporate office.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Aucary items sent to our Distribution Center will be discarded upon receipt.