FREE SHIPPING on orders over USD US$129 | SAVE $30 over $59 ( Discount Code:BELL30 )

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at jason.chang@otha.net

Payment

We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. And we do offer Cash on Delivery (COD), you can pay your order when the goods is delivered to you.We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

There are several currencies available as follows: Thai baht, US dollar, EURO, Great Britain Pound Sterling,Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.

Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Shopping

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.